Privacy Policy
Last updated: October 1, 2026
Last updated: October 1, 2026
At Terra Health ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
Personal Information
We may collect the following personal information:
Name, email address, phone number, and date of birth
Gender and address
Profile photographs and emergency contact details
Payment information (processed securely through our payment partners)
Health Information
To provide healthcare services, we collect:
Medical history and current health conditions
Prescriptions, lab reports, and diagnostic records
Consultation notes and treatment plans
Allergies and medication information
Usage Information
We automatically collect:
Device information and IP addresses
Browser type and operating system
Time and date of access
2. How We Use Your Information
We use your information to:
Facilitate appointment booking and consultations
Help patients find doctors and view relevant doctor information.
Facilitate the booking and management of in-person appointments at selected clinics.
Provide customer support and respond to requests.
Maintain, secure, and improve the platform.
Process payments and send transaction confirmations
Send appointment reminders and health-related notifications
Improve our services and develop new features
Comply with legal obligations and regulatory requirements
3. Information Sharing
We may share your information with:
Healthcare Providers: Doctors and clinics you book appointments with
Service Providers: Third parties that help us operate our platform
Payment Processors: To process your payments securely
Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your information:
256-bit SSL encryption for all data transmission
Encrypted storage of sensitive health information
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Employee training on data protection
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained in accordance with Indian healthcare regulations and the Clinical Establishments Act requirements.
6. Your Rights
You have the right to:
Access your personal and health information
Request correction of inaccurate information
Request deletion of your account (subject to legal retention requirements)
Withdraw consent for optional data processing
Receive a copy of your data in a portable format
Lodge a complaint with relevant authorities
7. Account and Data Deletion
Patients may request deletion of their Terra Health account and associated personal information through the account deletion facility available in the app or through our designated online account deletion request page.
We will verify the request and process it in accordance with applicable law and our data-retention obligations. Information that must be retained for legal, regulatory, security, or other lawful purposes may be retained for the required period.
If certain healthcare-related records are maintained by a healthcare provider independently of the Terra Health account, their retention and deletion may be subject to the provider's applicable legal obligations and policies.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. Please see our Cookie Policy for more details.
9. Children's Privacy
Our services are not intended for children under 18 without parental consent. For minors, a parent or guardian must create and manage the account.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, data-processing practices, or applicable legal requirements. Where required by applicable law, we will notify users of material changes through appropriate channels, such as email or in-app notifications.
The effective date of the latest version will be displayed at the top of this policy.
11.Scope of This Policy
This Privacy Policy applies to the Terra Health website and mobile application, to the extent that they are operated by the responsible Terra Health entity and covered by this policy. It describes how personal information is handled when users access supported features, including patient account management, dependent profiles, in-person appointment booking, healthcare document uploads, health records, health card information, notifications, and wallet or transaction features where available.
The information collected and processed may vary depending on the features used, the user's account, and the services provided by participating healthcare providers.
12. Contact Us
For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer:
Terraocean International Private Limited
S-23, KP Villa Gokuldham, Nr Eklavya School , Santhal Sanad Road, Ahmedabad - 382210
India (IN)